Knowledge Base

1.Update the software to the newest version.2.Reboot the robot vacuum ( not under charging status /removing it from the dock ), the power switch is on the right side of the robot. 3.After power off, please wait for 2-3 mins, then power it on.If the above ...
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Try to clean the following 3 spots as showed in the pic, make sure they are clean.Reboot the robot vacuum ( not under charging status ), the power switch is on the right side of the robot.  Please make sure that you need to wait for some minutes after pow...
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Slightly clap the bumper several times and clean.Reboot the robot vacuum ( not under charging status ), the power switch is on the right side of the robot. Please make sure that you need to wait for some minutes after powered off and then restart.
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You have black or dark-colored carpet, please set the height of the object to more than around 10 cm while less than the height of your stairs.The robot could not climb the carpet or threshold over 0.6 inch, especially when it's returning for charging, it...
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1. Reboot the robot vacuum first. (Bot should not be on the charger, and wait for 2-3 mins before power on). 2. Use the remote control, click edge cleaning first and then smart cleaning.3. Or Use your app, click smart cleaning on your app.
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The dust bin is full, please empty and clean it. The filter is clogged, please clean or replace it. The main brush is entangled by something, please clean it.
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The anti-fall Sensors on the bottom of tesvor may be covered with dust. Wipe the anti-fall Sensors with Cleaning Tool to maintain their effectiveness The Driving Wheels may be tangled with hair or debris. Use the Cleaning Tool to cut off and remove an...
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The robot vacuum may not run on certain dark or black surfaces.Because the Infrared ray of anti-fall sensors may be absorbed by certain dark or black colored surface and recognize such area as an edge or a stair. When robot encounters this surface, robot ...
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