Knowledge Base

Have you turned on the power switch on the side of the robot? If not, please turn on.
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While charging on the dock, will the light on the robot turn on? If NO, please contact service@tesvor.com for the warranty with your order information. Thank you. If YES, please ALSO try to charge the robot with the adapter directly, without using the doc...
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Clean the 4 parts as the pictures show Reboot the robot vacuum ( not under charging status / removing it from the dock ), the power switch is on the right side of the robot.After power off, please wait for 2-3 mins, then power it on
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Reboot the robot vacuum ( not under charging status / removing it from the dock ), the power switch is on the right side of the robot.  After power off, please wait for 2-3 mins, then power it on. Please try to change a place for the dock and place the ...
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Reboot the robot vacuum first. (The robot should not be on the charger wait for 2-3 mins before power on).Use the remote control, click the edge cleaning first, then smart cleaning.Or Use your app, click smart cleaning on your app, then it will be fixed.
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1.Update the software to the newest version.2.Reboot the robot vacuum ( not under charging status /removing it from the dock ), the power switch is on the right side of the robot. 3.After power off, please wait for 2-3 mins, then power it on.If the above ...
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Try to clean the following 3 spots as showed in the pic, make sure they are clean.Reboot the robot vacuum ( not under charging status ), the power switch is on the right side of the robot.  Please make sure that you need to wait for some minutes after pow...
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Slightly clap the bumper several times and clean.Reboot the robot vacuum ( not under charging status ), the power switch is on the right side of the robot. Please make sure that you need to wait for some minutes after powered off and then restart.
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You have black or dark-colored carpet, please set the height of the object to more than around 10 cm while less than the height of your stairs.The robot could not climb the carpet or threshold over 0.6 inch, especially when it's returning for charging, it...
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1. Reboot the robot vacuum first. (Bot should not be on the charger, and wait for 2-3 mins before power on). 2. Use the remote control, click edge cleaning first and then smart cleaning.3. Or Use your app, click smart cleaning on your app.
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The dust bin is full, please empty and clean it. The filter is clogged, please clean or replace it. The main brush is entangled by something, please clean it.
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The anti-fall Sensors on the bottom of tesvor may be covered with dust. Wipe the anti-fall Sensors with Cleaning Tool to maintain their effectiveness The Driving Wheels may be tangled with hair or debris. Use the Cleaning Tool to cut off and remove an...
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The robot vacuum may not run on certain dark or black surfaces.Because the Infrared ray of anti-fall sensors may be absorbed by certain dark or black colored surface and recognize such area as an edge or a stair. When robot encounters this surface, robot ...
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Please click the "Get" button to get the verification code.
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Please refer to the method of the first video to link wifiIf it fails, pls check the second video the second video 
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1.The device is low or the device has been disconnected from the power supply;2.The device is abnormal or malfunctioning;3.The device is in the configuration state;4.The router is abnormal or the network is not in good condition;5.The router is reset;6.Th...
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Step1：Turn on the power button.Step 2: After the button light is on and the power-on voice broadcast is complete, press and hold the switch button for3-5 seconds, and the Wi-Fi light will flash quickly.Step 3: Open the Tesvor APP, select the corresponding...
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1.Use a knife to roll over the directional wheel, till you can see the stuck hair inside.2.Cut it off for convenient cleaning,use tweezers to get the hair out. 3.lf you can not remove all of the objects, please use a tool to remove the wheel. Hold tightly...
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We are very sorry that Tesvor's robot system currently does not support the "factory reset" setting. If you have problems with your device and need assistance, please email service@tesvor.com; customer service will follow up timely.
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1.Power off the robot and take out the water tank (it comes with a small dust box).2.Pour out the dirt in to the dust bin.3.Take the mopping pad off the water tank, hand wash the pad and air dry.4.Attach the dry mopping pad to the water tank, align to the...
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1. Power off the robot and put it on a desk.2. Prepare a glass of boiled water, and take off the bent side brushes.3. Put it into the water, wait for 10 mins and take it out.4. Use dry cloth or paper towel to straighten the brushes and install it as it wa...
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1. Power off the robot and prepare a replacement battery.2. Use a screw driver to take off the screws on the back of robot and then find the battery inside.3. Press strongly on connection lock of the battery, disconnect it and take out the battery. 4. Con...
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1.Power off the robot and put it on a desk.2.When the wheels do not roll smoothly, check if sth is stuck in the wheel.3.Press down one of the wheels, roll it over until you can see the objects stuck inside4.Take out the objects. Use tweezers to get the ha...
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1. Power off the robot and take out the dust box.2. Open the blue cap of the water tank, and pour in a proper amount of water, tightly lock the cap , make sure it does not leak water.3. Install the water tank as instructed, power on, and use mopping funct...
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1. Power off the robot and put it on a desk.2. Take off the yellow roller brush cover and roller brush.3. Use a knife or scissors to cut off the hair, and clear out all the stuck objects inside.4. After cleaning, install the roller brush, press hard until...
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1. Power off the robot.2. Hold the Orange button down and take out the dust Box.3. Open the dust Box and pour out the dust inside.4. Take out the pre-filter, give it a small tap to dislodge the dust.5. Install the pre-filter and open the other side of dus...
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1. Power off the robot and put it on a desk.2. Take off the side brushes and use a cleaning tool to clean the brushes, sweep away the dust and stuck pet hair.3. Clean the brushes on the other side in the same way. pay attention to the right and left when ...
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No stairs1. Make sure you update your software to the latest version, V3.7.7 or newer one.2. Power off the robot vacuum turn it over, take off side brushes and put it upward on the desk. 3. Press the start button and power on at the same time, until you h...
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