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Knowledge Base
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Have you turned on the power switch on the side of the robot? If not, please turn on.
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While charging on the dock, will the light on the robot turn on? If NO, please contact service@tesvor.com for the warranty with your order information. Thank you. If YES, please ALSO try to charge the robot with the adapter directly, without using the doc...
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Clean the 4 parts as the pictures show Reboot the robot vacuum ( not under charging status / removing it from the dock ), the power switch is on the right side of the robot.After power off, please wait for 2-3 mins, then power it on
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Reboot the robot vacuum ( not under charging status / removing it from the dock ), the power switch is on the right side of the robot. After power off, please wait for 2-3 mins, then power it on. Please try to change a place for the dock and place the ...
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Reboot the robot vacuum first. (The robot should not be on the charger wait for 2-3 mins before power on).Use the remote control, click the edge cleaning first, then smart cleaning.Or Use your app, click smart cleaning on your app, then it will be fixed.
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