Knowledge Base

1.Use a knife to roll over the directional wheel, till you can see the stuck hair inside.2.Cut it off for convenient cleaning,use tweezers to get the hair out. 3.lf you can not remove all of the objects, please use a tool to remove the wheel. Hold tightly...
Read more

We are very sorry that Tesvor's robot system currently does not support the "factory reset" setting. If you have problems with your device and need assistance, please email service@tesvor.com; customer service will follow up timely.
Read more

1.Power off the robot and take out the water tank (it comes with a small dust box).2.Pour out the dirt in to the dust bin.3.Take the mopping pad off the water tank, hand wash the pad and air dry.4.Attach the dry mopping pad to the water tank, align to the...
Read more

1. Power off the robot and put it on a desk.2. Prepare a glass of boiled water, and take off the bent side brushes.3. Put it into the water, wait for 10 mins and take it out.4. Use dry cloth or paper towel to straighten the brushes and install it as it wa...
Read more

1. Power off the robot and prepare a replacement battery.2. Use a screw driver to take off the screws on the back of robot and then find the battery inside.3. Press strongly on connection lock of the battery, disconnect it and take out the battery. 4. Con...
Read more

1.Power off the robot and put it on a desk.2.When the wheels do not roll smoothly, check if sth is stuck in the wheel.3.Press down one of the wheels, roll it over until you can see the objects stuck inside4.Take out the objects. Use tweezers to get the ha...
Read more

1. Power off the robot and take out the dust box.2. Open the blue cap of the water tank, and pour in a proper amount of water, tightly lock the cap , make sure it does not leak water.3. Install the water tank as instructed, power on, and use mopping funct...
Read more

1. Power off the robot and put it on a desk.2. Take off the yellow roller brush cover and roller brush.3. Use a knife or scissors to cut off the hair, and clear out all the stuck objects inside.4. After cleaning, install the roller brush, press hard until...
Read more

1. Power off the robot.2. Hold the Orange button down and take out the dust Box.3. Open the dust Box and pour out the dust inside.4. Take out the pre-filter, give it a small tap to dislodge the dust.5. Install the pre-filter and open the other side of dus...
Read more

1. Power off the robot and put it on a desk.2. Take off the side brushes and use a cleaning tool to clean the brushes, sweep away the dust and stuck pet hair.3. Clean the brushes on the other side in the same way. pay attention to the right and left when ...
Read more

No stairs1. Make sure you update your software to the latest version, V3.7.7 or newer one.2. Power off the robot vacuum turn it over, take off side brushes and put it upward on the desk. 3. Press the start button and power on at the same time, until you h...
Read more